Overview
You can delete your Creator Studios Labs account at any time. When you delete your account, we permanently remove your personal data from our live systems, revoke all access tokens, and disconnect your paired devices.
There are three ways to request account deletion:
- In-app deletion: Settings → Account → Delete Account (instant for most accounts)
- Web deletion form: Use the form below
- Email request: Send an email from your registered address
What Gets Deleted
The following data is permanently deleted from our systems:
- Account profile — email address, password hash, internal user ID
- Workspace configurations — synced buttons, pages, macros, and layouts
- App preferences and settings stored on our servers
- Paired device identifiers — phone and desktop device IDs
- Command history
- Security logs (subject to retention below)
- Push notification tokens
What Is Retained
Some data is retained for legal or operational reasons even after account deletion:
- Transaction & purchase records: Retained for 7 years as required by financial regulations. These do not contain your password or access credentials.
- Aggregated, anonymised analytics: Retained indefinitely. These cannot be linked back to your account.
- Support correspondence: Retained for 90 days after deletion for quality and training purposes.
Local device data: Deleting your cloud account does not automatically remove data stored locally on your phone or computer (such as OBS connection settings, local app preferences, or cached data). You must clear this data manually or uninstall the apps.
In-App Deletion
The quickest way to delete your account is directly within the mobile app:
Steps:
- 1Open the app and go to Settings
- 2Select Account
- 3Tap Delete Account
- 4Confirm the deletion — your account will be deleted immediately or within 30 days depending on verification requirements
Request via Website
If you cannot access the app, you can submit a deletion request through our dedicated deletion request page:
You will need to provide your registered email address and in-app user ID to verify ownership.
Request via Email
To request deletion by email, send a message from the email address registered to your account to:
support@creatorstudioslabs.stream
Please include:
- Subject line: "Delete Account Request"
- Your in-app User ID (if known)
- The email address associated with your account
- Any context that helps us verify ownership
We will respond within 2 business days to verify your identity and begin the deletion process.
Timeline & Process
Immediate (in-app deletion)
When you delete via the app, your account is deactivated immediately. Your data is permanently removed from live systems within 24 hours.
Within 30 days (all methods)
Data is fully purged from live databases and active systems within 30 days of the verified deletion request. Backup copies are purged within the same period.
Retained separately
Transaction records are retained for 7 years (legal requirement). Aggregated anonymised data is retained indefinitely.
After Deletion
When your account is deleted, the following happens:
- Phone sessions: All active sessions are revoked. You will be signed out of the mobile app.
- Refresh tokens: All refresh tokens are invalidated. You cannot log in again.
- Desktop device tokens: All desktop agent tokens are revoked. The desktop agent will show a "signed out" state and will no longer accept remote commands.
- Cloud workspace access: All synced configurations become inaccessible.
- Connected devices: All paired devices are disconnected.
You will need to manually uninstall or sign out of the Desktop Agent on each computer you have paired, as the agent cannot be remotely uninstalled.
A confirmation email will be sent to your registered address once the deletion is complete.